Up-Servicing: Creating Superior Customer Value Through Up-Selling Valuable Add-Ons
Two weeks ago I scribed a note of praise for Office Depot on PlanetFeedback.Com. Two hours later I got a personal response from Office Depot’s executive office. Last Friday I logged a complex complaint via email to my wireless phone company. Less than 3 hours later a researched response landed in m...
Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance- you get a tough buyer- you will need all the training to sell to him/her. Let me ask you - do you sell yourself as a person of integrity and honest...
About once a week I grab my laptop and head to a café to work- brainstorm- and map out business plans. I usually enjoy a latté- cappuccino- or green tea while I work and I’ve found the change of scenery ignites my creativity and jump starts my productivity. For years I’ve gone to the same café ...
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